Return & Refund Policy – Women’s Dresses

1. Eligibility for Returns

  • Returns are accepted within 7 days from the date of delivery.
  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.
  • Products showing signs of wear, damage, stains, perfume, or alterations will not be accepted.

2. Non-Returnable Items

  • Items purchased during clearance sales or special promotions (unless defective).
  • Customized or altered dresses.
  • Accessories (if included) unless they are damaged or defective.

3. Return Process

  • To initiate a return, contact customer support at euorfashion@gmail.com with:
  • Order number
  • Product details
  • Reason for return
  • Clear images (if item is damaged or incorrect)
  • After approval, return instructions will be shared.
  • Customers are responsible for securely packaging the item for return.

4. Return Shipping

  • Return shipping costs may be borne by the customer unless the return is due to:
  • Wrong item received
  • Defective or damaged product
  • In such cases, return shipping charges will be reimbursed or arranged.

5. Refund Policy

  • Once the returned item is received and inspected, refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping charges (if any) are non-refundable, unless the return is due to an error.

6. Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested size or item is unavailable, a refund will be issued instead.

7. Damaged or Incorrect Items

  • If you receive a defective, damaged, or incorrect product, report it within 48 hours of delivery with supporting images.
  • Replacement or refund will be provided after verification.

8. Late or Missing Refunds

  • If you haven’t received your refund within the expected timeframe, check with your bank/payment provider.
  • For further assistance, contact euorfashion@gmail.com.

9. Cancellation Policy

  • Orders can only be cancelled before shipment.
  • Once shipped, the order cannot be cancelled and must go through the return process.